Online Returns
If agreed that we will send an item to a mainland address all goods will be sent either by Recorded Delivery (Royal Mail) or Courier.
Please inspect your delivery from our partner Courier. If your outer package is damaged please do not accept the goods.
On acceptance of your goods, if you find them faulty then please contact the online team to explain the problem. The online team can be contacted by email (busybeegardencentre@googlemail.com) or telephone 01983 811096 ext 1. We endeavour to do our best to rectify your issue but sometimes we will need to have the goods returned to us.
We ask that you pack the goods the same way that they arrived and that all parts and manuals are included.
Assuming, on receipt of the goods, we find the fault is genuine we will offer a refund or replace the goods and send them back to you at no cost to you.
If on receipt of the online goods we find no issue or damage to the item then you will be charged the full return costs of the goods.
If you change your mind and do not wish to keep the goods then you have 21 days to return them to us for a full refund. If the delivery method you have chosen for returning an unwanted parcel is more than standard delivery, you will need to pay the difference.
If over 21 days and it has been agreed that you will return an unwanted item, you will not be reimbursed for delivery charges.